Transparency Dashboard
This dashboard publishes the company's performance, business and financial position in a timely, publicly accessible manner. Data is presented as per the Transparency Dashboard Framework, 2083.
Active policies · FY 2082/83
96,400
Gross premium
Rs. 58.6 Cr
Claim settlement ratio
87.6%
Solvency ratio (RBC)
1.62x
Min. required: 1.00x
Claim Related Information
Monthly claims — received vs paid
Claim rejection reasons
Similar complaints are grouped into broad categories.
- Incomplete documentation38%
- Policy lapsed at date of loss24%
- Loss outside coverage18%
- Suspected fraudulent claim11%
- Other9%
Ageing of outstanding claims
Counted from the date of claim intimation to the reporting date.
| Ageing of outstanding claims | Count | Amount |
|---|---|---|
| Below 1 year | 231 | Rs. 1,63,20,000 |
| 1–3 years | 45 | Rs. 50,40,000 |
| 3–5 years | 15 | Rs. 19,20,000 |
| Above 5 years | 5 | Rs. 7,20,000 |
Claims by portfolio
| Portfolio | Received | Paid | Amount | TAT (days) |
|---|---|---|---|---|
| Property | 1,401 | 1,228 | Rs. 6.2 Cr | 10.8 |
| Motor | 1,113 | 975 | Rs. 4.9 Cr | 8.0 |
| Burglary | 495 | 434 | Rs. 2.2 Cr | 9.9 |
| Accident | 741 | 649 | Rs. 3.3 Cr | 6.6 |
| Marine Cargo | 370 | 324 | Rs. 1.6 Cr | 12.2 |
Policy & Premium Information
Monthly policies issued
Monthly premium collection
Axis in NPR crore
Portfolio mix
- Property34%
- Motor27%
- Burglary12%
- Accident18%
- Marine Cargo9%
Five-year business growth
Premium · Axis in NPR crore
Grievance Redressal
Complaint categories
Similar complaints are grouped into broad categories.
- Claim payment delay30%
- Policy terms clarity24%
- Premium refund20%
- Agent conduct14%
- Other12%
Monthly complaints — received vs resolved
Category
| Category | Count | Share |
|---|---|---|
| Claim payment delay | 56 | 30% |
| Policy terms clarity | 45 | 24% |
| Premium refund | 37 | 20% |
| Agent conduct | 26 | 14% |
| Other | 22 | 12% |
Product Information
Property Micro Insurance
Property
Protects homes and small shops against fire, lightning, earthquake and storm damage with quick micro-claim settlement.
- Key benefits
- Home / shop structure damage protection
- Contents and stock cover up to sum insured
- Fast-track settlement for micro claims
- Major exclusions
- Flood (available as separate add-on)
- Wilful damage or gross negligence
Motor Protection Plan
Motor
Covers two-wheelers and light vehicles against accident, theft and third-party damage.
- Key benefits
- Accident, theft and damage cover
- Third-party liability protection
- Cashless repair at partner workshops
- Major exclusions
- Mechanical or electrical breakdown
- Driving without a valid licence
Burglary Insurance
Burglary
Compensates shops, godowns and stalls for losses from burglary and housebreaking.
- Key benefits
- Stock / shop burglary compensation
- Damage to premises during break-in
- Major exclusions
- Civil war, riot and strike losses
- Unexplained inventory shortage
Accident Insurance
Accident
Personal accident cover with medical, disability and accidental death benefits for the whole family.
- Key benefits
- Medical expense reimbursement
- Permanent / temporary disability benefit
- Accidental death benefit to family
- Major exclusions
- Pre-existing medical conditions
- Self-inflicted injury
Marine Cargo Insurance
Marine Cargo
Protects goods in transit by road, rail or air within and outside Nepal.
- Key benefits
- Transit loss or damage cover
- Loading / unloading accident cover
- Major exclusions
- Improper or insufficient packaging
- Inherent vice of the goods
Withdrawn / discontinued products
| Code | Product | Discontinued | Reason |
|---|---|---|---|
| SM-PR-088 | Property Savings Lite (Old) | 2081 Poush (२०८१ पुष) | Product restructuring |
Branch & Network Information
Branch directory
Location and contact details of every branch office
| Province | Branch offices |
|---|---|
| Koshi | 10 |
| Madhesh | 18 |
| Bagmati | 15 |
| Gandaki | 6 |
| Lumbini | 16 |
| Karnali | 5 |
| Sudurpashchim | 8 |
Branches by province
Financial Strength & Solvency
Solvency ratio — five-year trend
As reported in the RBC valuation report
Quarterly ROE
Investment portfolio
- Fixed deposits63%
- Government bonds22%
- Listed shares11%
- Other investments4%
Five-year key indicators
| Fiscal year | Gross premium collected | Claim settlement ratio | Solvency ratio (RBC) | Return on equity (ROE) | Net worth |
|---|---|---|---|---|---|
| 2082/83 | Rs. 58.6 Cr | 87.6% | 1.62x | 9.8% | Rs. 32.5 Cr |
| 2081/82 | Rs. 49.9 Cr | 86.3% | 1.51x | 8.4% | Rs. 28.7 Cr |
| 2080/81 | Rs. 41.5 Cr | 84.9% | 1.43x | 7.1% | Rs. 25.3 Cr |
| 2079/80 | Rs. 32.4 Cr | 83.6% | 1.35x | 5.6% | Rs. 21.6 Cr |
| 2078/79 | Rs. 24.8 Cr | 82.0% | 1.28x | 4.2% | Rs. 18.4 Cr |