How can we help?
Answers to the questions we are asked most about cover, claims and payments.
Star Micro Insurance Company Limited is a non-life micro-insurance company licensed by the Nepal Insurance Authority, dedicated to making insurance accessible and affordable for individuals, small businesses and communities across Nepal.
We provide a range of non-life insurance products, including:
- Property Micro Insurance
- Motor Insurance
- Burglary Insurance
- Personal Accident Insurance
- Marine Cargo Insurance
You can purchase insurance from:
- Any of our branch offices across Nepal
- Authorised agents and partners
- Our extension counters at transport parks
Our representatives will help you choose the cover that fits your needs.
You can pay your premium:
- In cash or by cheque at any branch
- Through authorised payment partners
- Via online or mobile banking where available
If you miss the payment date your policy may lapse and cover may be suspended. Contact your branch or agent immediately to reinstate or renew the policy.
Renew by visiting your nearest branch, contacting your agent, or submitting a renewal request through this website before the expiry date shown on your schedule.
Yes. Changes such as address, contact details or coverage adjustments can be requested in writing at your nearest branch office; an endorsement will be issued.
You can report a claim by:
- Visiting your nearest branch
- Calling or emailing the claims department
- Completing the online claim form on this website
Our claims team will guide you through the required steps and documentation.
Requirements vary by product, but typically include:
- Copy of the policy
- Completed claim intimation form
- Police or incident report where applicable
- Photographs or other evidence of the damage
- Repair estimates or bills
Most claims are settled as soon as all required documents are received and verified. Turnaround varies with the nature and complexity of the claim; average settlement times are published on our transparency dashboard.
Micro insurance provides affordable cover to individuals and small businesses who may not have access to conventional insurance. It protects against risks such as property loss, accidents and damage, with low premiums and simplified procedures.
Cover for natural disasters depends on the specific policy terms. Review your policy document or contact our support team for confirmation before you need it.
You can reach us through:
- Phone: +977-01-5350859 / 60
- Email: info@starmicroinsure.com
- Or by visiting your nearest branch office
If you are interested in becoming an agent or partner, contact our Human Resources department. We provide full training and ongoing support.
Official updates, public notices and announcements are published on this website and highlighted through the notice popup on the home page.
Still have a question?
Our support team is one call or one message away.